Dear Mr Ahmad
Thank you for your recent email regarding the article in GQ. Whilst we are pleased you saw the article we are, of course, very sorry to hear of your experience with this pair of pyjamas that you purchased from Selfridges.
Normally, we would expect consumers to return their goods to the store from which they were purchased but, to be honest, it is so rare that we have a complaint of this nature that we would be pleased to handle this directly.
If you would like to send the pyjamas to us at the address below, we will have our Quality Control Department examine them and get back to you as soon as possible with our findings. On the basis that there was a manufacturing error we will gladly offer a replacement pair of pyjamas in either the same design or one as similar as possible, stocks permitting. Given the fact that you purchased the item so long ago it will most likely be a ‘similar’ pair.
We would draw your attention to the fact that we cannot offer you any financial re-imbursement since, strictly speaking, we did not sell you the pyjamas. Should you wish to pursue this avenue we would recommend that you raise the matter directly with Selfridges.
We are committed to supporting the people that buy our pyjamas and we will use our best efforts to make sure you are happy with each and every one of our products. Please advise us as to how you would like to proceed in this matter.
Kind regards
Fay
Fay Baker
Customer Services
t: +44 (0)Â 845 602 0745
f: +44 (0) 1260 296701
e: customerservices@drose.co.uk
Derek Rose Ltd.
Victor Mill, Worrall St
Congleton, Cheshire, CW12 1DT
England
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