You know that Derek Rose pyjama post? The excellent customer service etc.? They’ve just emailed me:
Dear Mr Ahmad
 Many thanks for returning the pyjamas to us so quickly.
I have had our Quality Control Department examine them and they have informed me that the tear at the button hole of the pyjamas is not due to a manufacturing error.
Officially we do not accept responsibility for the pyjamas, but as a gesture of goodwill and because we are committed to supporting the people that buy our pyjamas, we will be happy to send you a replacement.  At the moment we do not have size 38 available in the range that you returned only size 40. You may wish to wait until a size 38 is available, or for us to send you a similar design of pyjamas.
Please advise us of the size you wish us to send you and the delivery address.
IÂ look forward to hearing from you soon.
Kind regards
Fay
You see - this is sensible. They didn’t have to do anything at all. It wasn’t their fault. But they think I’m worth it. They genuinely value my custom. And as a result, I will buy from them in years to come, over and over again, remembering this episode and repeating the story to all I know. That’s the power of great customer service.
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