Yes, I have broadband. I’m not sure just how broad my band is. I’m paying for 2Mbps, but all my downloads are coming through at 256Kbps, no faster, and frequently slower. I’ve emailed Tiscali. What is it with contact companies nowadays? You can’t just email them, you need to go on a treasure hunt to find the contact sheet, then fill in a form that would scare off applicants for MI6 jobs. Finally, you get an automatic response after a couple of days that has absolutely nothing to do with your query. Then of course, you reply to that email and a day later you get another automatic reply telling you that this email address is not valid - perhaps you’d like to try the help page on their web site? Fuckers.
I’d call, but it’s buggery rate, 0870, with interminable hold, perennially pissed off helpline staff who rejoice in cutting you off every time there is a change in your chance of getting anywhere and of course, no one that can actually remember what you last spoke to them about. This is a ploy of course. A two-pronged assault on your patience. The first prong pokes directly at your boredom-pain-threshold centres. Can you really be arsed to go through the whole thing again? Hopefully (for them), you will piss off, and keep paying them for a service that doesn’t work out of a direct debit that can’t be cancelled, and a contract that ties you, your children and your pets to a draconian contract with fatally onerous terms from which you cannot extract yourself.
You could write to them, but you will be ignored. You could write to ombudsarseholes, but they don’t actually have the power to do anything at all. You could go bankrupt, but you’ll never buy a house or see any of your money again.
It hasn’t got that bad just yet of course, but I can recount (whoops, nearly dropped the ‘o’ there, a mum of a friend, who really shouldn’t be wasting her time reading this, but to my eternal embarrassment has been, will be cross!) numerous horror stories from my recent and distant past that attest to this sequence of events. I’m sure you have stories of your own.
Let’s see if Tiscali write back to the correct email address.
Regardless, it’s great to be back online, writing again.
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